On Demand IT...
On Demand IT is CNM’s solution to optimize services for customers who demand a higher level of service at an affordable price.
On Demand IT is best suited for:
- Small offices seeking more than just reactive hourly IT support, but not ready for dedicated and fully managed IT service like our Complete Care Program.
- Small organizations with limited budgets not meeting the requirements for our Complete Care Program, but want access to CNM’s higher levels of customer service and experienced team of technicians
- Larger customers that want the added resources of CNM’s IT professionals and state of the art remote monitoring & management tools to supplement their internal IT department
With On Demand IT, you work with an assigned network manager that has no less than 5 years of real world technical experience and has access to organized groups of teams that are proficient in multiple disciplines as well as his own team of engineers of whom he supervises.. Your network manager is responsible for your business. He is YOUR IT manager. You have one point of contact whose job is to make sure you are running and he has the information and tools necessary to keep your company at peak performance.
To do this, CNM will implement a system that allows us to see your network from a whole new level. We are notified if your systems are running low on drive space, server utilization is too high, a system restarts, new software is installed, bandwidth usage is too high, and these are just a few simple examples.
Not only can our system detect these things, but it can also respond to them. We can automatically issue commands to your system to repair the issues that are being reported. At the end of each month we can provide you with a network health report that will summarize the health of your network.
We can produce complete inventories of hardware and software, run reports on system utilization, remote control workstations, management system updates, and much more. If you have onsite support staff, we can provide them access to our system so they can handle tickets or escalate them to our team if necessary.
Empowered with this information, your Network Manager can make much better decisions in directing resources and during equipment acquisitions. Since we are able to manage the daily maintenance of our networks more efficiently, your network manager is able to direct resources to improve the efficiencies and effectiveness of your technology, these efficiencies will allow your technology investment to finally deliver its potential.
All of these resources are available for you for a fraction of the cost of hiring someone internally. We want your investment with us to pay for itself with improvements in reliability, productivity, and cost savings. As always, our goal is cost effective Technology Management.